Meters and readings

Did you know you can easily give meter readings through your online People's Energy account?

Meters and readings

Our most-asked questions on how to read your meter, and submitting your meter readings  - plus everything you need to know on smart meters and prepay / pay-as-you-go meters.

How to read your meter

How do I read my electricity meter?
How do I read my gas meter?
How do I read my smart meter?

Submitting your meter readings

How do I submit my latest meter readings?

Prepayment / Pay As You Go meters

Coronavirus advice for prepayment members
What is a prepay / pay-as-you-go meter?
Can you install prepay meters?
Where can I top up?
How do I cancel my prepay gas and electricity when I move house?
What is emergency credit and how do I get it?
What is “Friendly Emergency Credit” and why is it on my meter?
Why is my meter showing a debt?
I've used my emergency credit. How can I check how much I owe?
What are daily standing charges?
Do I need to top up in the summer?
I've lost my meter box key or card
I'm struggling to pay
Why don't I have any electricity?
My meter has stopped working and I don't have any energy
There's an error code on my prepay meter, what should I do?

Smart meters

Smart meter installations during the Covid-19 pandemic
Can I get a smart meter if I switch to you?
Can I switch to you if I already have a smart meter?
Will my smart meter work with other suppliers?
Can I get a smart meter with you if I have solar panels?
Installing your smart meter with Magnum Utilities
How do I read my smart meter?
What if I don't want a smart meter?
Are my bills likely to go up or down if I get a smart meter?
How often will you collect my readings?
What is a smart meter?
Are smart meters safe?
How much of my data will you have access to?
What are the benefits of a smart meter?